1.Registration
For retail customers - no registration is required.
If you are a merchant, please contact us on phone: 00359 885 128 843 to get username and password, which you can access wholesale prices.


2.How to order
Once after you have reviewed and selected an item:

• step1: Click on button "ORDER now"
• step2: Select pieces of various sizes and press the button "Order"
• step3: Fill in your name, phone, e-mail and shipping address, then press the button "Confirm order"
• The order is finished. You can return to the catalog and to select another item

3.Payment
Possible ways of payment are:

• by cash on delivery by courier
• Payment by bank transfer

4.Delivery
The term of the contract for furnishing and delivery to the customer that at to 2 working days. Deliveries are made by courier company "SPEEDY" every day except Sunday!
The cost of delivery outside Bulgaria is by price list of "Leo Express"
Minimal sum of order is 50 BGN, shipping is FREE.

For merchants (wholesale prices) minimal sum of order is 200 BGN. If your sum of order is over 400 BGN shipping is FREE.


5.Terms of returning the goods (complaint)
According to the Law on consumer protection and trade rules, the consumer is entitled to claim for:

• found missing
• product defects
• inconsistent with the stated amount
• inconsistent with the trade mark

In bringing a claim the consumer may claim:

• replace with a new product
• discounts
• refund of the amount paid

Within 7 working days after receipt of goods, the customer has the right to return or replace if following conditions are met:

• Reserved good presentation (product is broken, scratched, laundered, worn, hungry, are not cut or unstuck labels)
• There are no damages caused by incorrect operation
• There are original packaging, consumables and accessories, if there were any included
• transport costs for returns are paid by the client. In our part of respecting the claim and return of goods with another courier consignment fee is borne by us

Exchange e-shop "Elena" (Kinderland) is not liable for stocks of an item or a certain size, and in case of delayed shipment due to lack of cash. Upon the occurrence of any of the above circumstances, you will be aware of that you phone or e-mail.