How to buy

1.Registration - read more 2.How to order - read more 3.Payment - read more 4.Delivery - read more 5.Terms of returning the goods (complaint) - read more

1.Registration
For retail customers - no registration is required. If you have club card Kinderland order from: www.kinderland.bg, to accumulate points and use discount.

If you are a merchant, please contact us on phone: +359 885 128 843 to get username and password, which you can access wholesale prices.


2.How to order
Once after you have reviewed and selected an item:

• step1: Click button More details 
• step2: Select size and quantity and click Add to cart 
  Order is added to your cart. You can continue browsing our catalog and choose another product.
  
  
• step3: Click on cart - fill your name, phone, е-mail and delivery address and click button to finish order

3.Payment
Possible ways of payment are:

• Cash on delivery by courier
• Payment by bank transfer

4.Delivery
For retails customers - delivery price for Bulgaria is 4.99 BGN, for order amounts over 65 BGN, delivery is FREE.
The deadline for completing the order and delivery to the address specified by the client is up to 2 business days. Deliveries are made by a courier company "SPEEDY" every business day except Sunday.


5.Terms of returning the goods (complaint)
According to the Law on consumer protection and trade rules, the consumer is entitled to claim for:

• found missing
• product defects
• inconsistent with the stated amount
• inconsistent with the trade mark

In bringing a claim the consumer may claim:

• replace with a new product
• discounts
• refund of the amount paid

Within 7 working days after receipt of goods, the customer has the right to return or replace if following conditions are met:

• Reserved good presentation (product is broken, scratched, laundered, worn, hungry, are not cut or unstuck labels)
• There are no damages caused by incorrect operation
• There are original packaging, consumables and accessories, if there were any included
• transport costs for returns are paid by the client. In our part of respecting the claim and return of goods with another courier consignment fee is borne by us

Online e-shop "Elena" (Kinderland) is not liable for stocks of an item or a certain size, and in case of delayed shipment due to lack of cash. Upon the occurrence of any of the above circumstances, you will be aware of that you phone or e-mail.


Useful links: